Desktop

Mobile

Desktop Features and Benefits

Seamlessly manage your service business from any device
with TEN4 field service software

Job Management

See the daily, weekly or monthly schedule and the status of each job in real time. Service software designed to work the way you do.

Job Management

Create New Job/Work Order, Update Job, Close Job, Job TrackingCEO

Job Details

Instructions, details, photos & documents, Notes, Time Tracking, Equipment, Service History, Last Job Comments, Custom Fields, Parts Used, Customer Approval (signature)CEO

Time Tracking

One-button clicks to track travel and labor start/end times. Stopwatch with pause for off-clock activitiesCEO

Scheduling

Drag and Drop Scheduler, Bulk SchedulingCEO

Messages

Automated Job Reminders & ‘Tech on the Way Notices’ – Sends customer text or email remindersCEO

Dispatching

Assigning TechniciansCEO

Navigation

Map and driving directions to customer site (via Google Maps, Waze etc.)CEO

Mapping

Service Map & GPS Tracking – See jobs and technician locations on the Service MapCEO

Status

Real-time Job status visibilityCEO

Notifications

Automated notifications to technicians, team members, and customers to keep everyone up to date.CEO

Pricing

Quoting & EstimatesCEO

Invoicing & Service Billing

Quickly create service estimates and convert them to jobs once approved by the customer.

Service Job Invoicing

Invoices compatible with QuickBooks Payments

Uses fully customizable QuickBooks invoice templates

Set-up simple or complex Labor, Travel and Mileage billing rate structures

Flat rates, calculated rates per, trip charges, hours included rates, overtime and more are supported

Service billing is automatically calculated based on your company’s rates

Inventory

Invoices compatible with QuickBooks Payments

Uses fully customizable QuickBooks invoice templates

Parts Requests

Contracts & Recurring Jobs

Job Management

Create New Contracts, Update, Track Expiries and Upcoming Due, attach Documents

Invoicing

Contract Invoicing & Monthly/Annual Billing

Bulk Scheduling

Schedule all recurring jobs due for the month in one step

Billing

Set-up Recurring Service Appointments and Billing

Automated Reminders

Upcoming Jobs, Expirations, Renewals

Equipment Tracking

Asset Management – Detailed records including serial number, model, manufacturer, installation details, custom fields, warranty information, movement history, status and more

Manage Serialized Equipment & Accessories

Service History

Preventative Maintenance

Client Management

Quickly create service estimates and convert them to jobs once approved by the customer.

Client Management – Details, Contacts, Billing Details, Quotes, Notes, Custom Fields, Documents, Contracts and Equipment

Job Approvals

Service History

Notifications

QuickBooks Online customer sync

Notifications

Fully Customizable Email and Text Notifications

Automated notifications and alerts for technicians, customers and team members

Job Notifications – Overdue jobs, parts needed, rescheduled jobs, job reminders and tech-on-the-way messages

Contract & Service Agreement Notifications – Expirations, Renewals & Upcoming Jobs

Management

Reporting & Dashboards

Make better decisions with reports on service, performance, profitability, and contracts.

Reporting

Custom Reports

Export Data

Export reports to Excel for further analysis

User Control

User-level permissions to control report access

Contract Management

Managing service contracts shouldn’t be a hassle. Ensuring seamless operations and improved customer satisfaction.

Track Service Contracts – Stay organized with automated contract management.

Recurring Billing & Jobs – Set up recurring payments and service appointments with ease.

Expiration & Renewal Insights – See upcoming contract expirations for proactive renewals.

Automated Reminders – Get alerts for upcoming jobs to reduce cancellations.

Bulk Scheduling – Schedule all recurring jobs due for the month in one step.

Comprehensive Service History & Documentation

View Past Jobs – Access a full history of completed service jobs.

Attach Documents & Notes – Store relevant records, manuals, and notes within each agreement.

Accurate & Seamless Billing

Synced to QuickBooks Online – Ensure proper contract billing with instant financial synchronization.

Track Billing History – Keep a record of past invoicing details and payment status

Equipment Management

Track Equipment & Customer Assets: Maintain detailed records including serial number, model, manufacturer, and installation details.

Custom Fields: Tailor equipment records with additional relevant data points.

Integrated Equipment Visibility: View associated equipment from customer records, jobs, and service contracts.

Service History at Your Fingertips: Access past maintenance records for each asset with ease

Parent/Child Equipment Linking: Establish relationships between related equipment for better oversight.

Visual Equipment Profiles: Add images to make equipment identification quick and accurate—especially in the field

Important Documents & Notes: Store manuals, warranties, and technician notes for reference.

Mobile Features and Benefits

Seamlessly manage your service business from any device
with TEN4 field service software

Invoicing & Service Billing

Get paid faster. Jobs can be converted to QuickBooks Online invoices with the touch of a button in TEN4 service software.

Service Job Invoicing

Invoices compatible with QuickBooks Payments

Uses fully customizable QuickBooks invoice templates

Set-up simple or complex Labor, Travel and Mileage billing rate structures

Flat rates, calculated rates per, trip charges, hours included rates, overtime and more are supported

Service billing is automatically calculated based on your company’s rates

Jobs

Service workers get real-time access to their open service jobs, relevant customer data, service history and more from their tablet or smartphone. Save photos, documents and capture customer signatures.

Job Management – Create New Job/Work Order, Update Job, Close Job, Job Tracking

Job Details – Instructions, details, photos & documents, Notes, Time Tracking, Equipment, Service History, Last Job Comments, Custom Fields, Parts Used, Customer Approval (signature)

Time Tracking – One-button clicks to track travel and labor start/end times. Stopwatch with pause for off-clock activities

Job Notifications (Text & Email) – Automated notifications to technicians, team members, and customers to keep everyone up to date.

Map and driving directions to customer site (via Google Maps, Waze etc.)

Dispatching – Assigning Technicians

Real-time Job status visibility

Quoting & Estimates

Inventory Control

Having the right parts and supplies inventory accessible to your field workers—while tracking usage, cost and price—is essential to efficient inventory management.

TEN4 service software allows you to

Invoices compatible with QuickBooks Payments

Uses fully customizable QuickBooks invoice templates

Parts Requests

Equipment Tracking

Quickly create service estimates and convert them to jobs once approved by the customer.

Asset Management – Detailed records including serial number, model, manufacturer, installation details, custom fields, warranty information, movement history, status and more

Manage Serialized Equipment & Accessories

Service History

Preventative Maintenance

Client Management

Client Management – Details, Contacts, Billing Details, Quotes, Notes, Custom Fields, Documents, Contracts and Equipment

Job Approvals

Service History

Notifications

QuickBooks Online customer sync

Contract Management

With our system, you gain real-time visibility into equipment across your customer network, allowing for proactive maintenance and improved lifecycle management.

Track Equipment & Customer Assets: Maintain detailed records including serial number, model, manufacturer, and installation details

Integrated Equipment Visibility: View associated equipment from customer records, jobs, and service contracts.

Expiration & Renewal Insights – See upcoming contract expirations for proactive renewals.

Visual Equipment Profiles: Add images to make equipment identification quick and accurate—especially in the field

Service Contract Integration: Include equipment in agreements to ensure seamless servicing and customer support.

Custom Fields: Tailor equipment records with additional relevant data points

Service History at Your Fingertips: Access past maintenance records for each asset with ease.

Parent/Child Equipment Linking: Establish relationships between related equipment for better oversight.

Important Documents & Notes: Store manuals, warranties, and technician notes for reference.

QuickBooks Online Integration

TEN4 manages your service and creates the invoices for you directly in QuickBooks Online to provide you with a seamless service management solution.

Syncs customers, products & services, estimates and billing
Ensures your accounting and service management are always up to date
Easy to set-up integration
Eliminates double entry

Service Software Onboarding

Because TEN4 is integrated with QuickBooks Online, your customers, products and services are automatically available in the app—no data importing required.

The TEN4 Online Academy (onboarding tours, help documentation, video tutorials) will have you using the system and enjoying its benefits right away
Our live webinars take you through user scenarios to provide best practices, tips and the opportunity to ask questions
Our support team is available to answer questions by phone or email