Desktop

Desktop Features and Benefits

Seamlessly manage your service business from any device
with TEN4 field service software

Job Management

See the daily, weekly or monthly schedule and the status of each job in real time. Service software designed to work the way you do.

Job Management
Create New Job/Work Order, Update Job, Close Job, Job TrackingCEO
Create New Job/Work Order, Update Job, Close Job, Job Tracking
Job Details
Instructions, details, photos & documents, Notes, Time Tracking, Equipment, Service History, Last Job Comments, Custom Fields, Parts Used, Customer Approval (signature)CEO
Instructions, details, photos & documents, Notes, Time Tracking, Equipment, Service History, Last Job Comments, Custom Fields, Parts Used, Customer Approval (signature)
Time Tracking
One-button clicks to track travel and labor start/end times. Stopwatch with pause for off-clock activitiesCEO
One-button clicks to track travel and labor start/end times. Stopwatch with pause for off-clock activities
Scheduling
Drag and Drop Scheduler, Bulk SchedulingCEO
Drag and Drop Scheduler, Bulk Scheduling
Messages
Automated Job Reminders & ‘Tech on the Way Notices’ – Sends customer text or email remindersCEO
Automated Job Reminders & ‘Tech on the Way Notices’ – Sends customer text or email reminders
Dispatching
Assigning TechniciansCEO
Assigning Technicians
Navigation
Map and driving directions to customer site (via Google Maps, Waze etc.)CEO
Map and driving directions to customer site (via Google Maps, Waze etc.)
Mapping
Service Map & GPS Tracking – See jobs and technician locations on the Service MapCEO
Service Map & GPS Tracking – See jobs and technician locations on the Service Map
Status
Real-time Job status visibilityCEO
Real-time Job status visibility
Notifications
Automated notifications to technicians, team members, and customers to keep everyone up to date.CEO
Automated notifications to technicians, team members, and customers to keep everyone up to date.
Pricing
Quoting & EstimatesCEO
Quoting & Estimates

Invoicing & Service Billing

Quickly create service estimates and convert them to jobs once approved by the customer.

Service Job Invoicing

Invoices compatible with QuickBooks Payments

Uses fully customizable QuickBooks invoice templates

Set-up simple or complex Labor, Travel and Mileage billing rate structures

Flat rates, calculated rates per, trip charges, hours included rates, overtime and more are supported

Service billing is automatically calculated based on your company’s rates

dispatch and scheduling

Inventory

Invoices compatible with QuickBooks Payments

Uses fully customizable QuickBooks invoice templates

Parts Requests

Contracts & Recurring Jobs

Job Management
Create New Contracts, Update, Track Expiries and Upcoming Due, attach Documents
Create New Contracts, Update, Track Expiries and Upcoming Due, attach Documents
Invoicing
Contract Invoicing & Monthly/Annual Billing
Contract Invoicing & Monthly/Annual Billing
Bulk Scheduling
Schedule all recurring jobs due for the month in one step
Schedule all recurring jobs due for the month in one step
Billing
Set-up Recurring Service Appointments and Billing
Set-up Recurring Service Appointments and Billing
Automated Reminders
Upcoming Jobs, Expirations, Renewals
Upcoming Jobs, Expirations, Renewals

Equipment Tracking

Asset Management – Detailed records including serial number, model, manufacturer, installation details, custom fields, warranty information, movement history, status and more

Manage Serialized Equipment & Accessories

Service History

Preventative Maintenance

dispatch and scheduling

Client Management

Quickly create service estimates and convert them to jobs once approved by the customer.

Client Management – Details, Contacts, Billing Details, Quotes, Notes, Custom Fields, Documents, Contracts and Equipment

Job Approvals

Service History

Notifications

QuickBooks Online customer sync

dispatch and scheduling

Notifications

Fully Customizable Email and Text Notifications

Automated notifications and alerts for technicians, customers and team members

Job Notifications – Overdue jobs, parts needed, rescheduled jobs, job reminders and tech-on-the-way messages

Contract & Service Agreement Notifications – Expirations, Renewals & Upcoming Jobs

Management

Reporting & Dashboards
Make better decisions with reports on service, performance, profitability, and contracts.
Make better decisions with reports on service, performance, profitability, and contracts.
Reporting
Custom Reports
Custom Reports
Export Data
Export reports to Excel for further analysis
Export reports to Excel for further analysis
User Control
User-level permissions to control report access
User-level permissions to control report access

Contract Management

Managing service contracts shouldn’t be a hassle. Ensuring seamless operations and improved customer satisfaction.

Track Service Contracts – Stay organized with automated contract management.

Recurring Billing & Jobs – Set up recurring payments and service appointments with ease.

Expiration & Renewal Insights – See upcoming contract expirations for proactive renewals.

Automated Reminders – Get alerts for upcoming jobs to reduce cancellations.

Bulk Scheduling – Schedule all recurring jobs due for the month in one step.

Comprehensive Service History & Documentation

View Past Jobs – Access a full history of completed service jobs.

Attach Documents & Notes – Store relevant records, manuals, and notes within each agreement.

Accurate & Seamless Billing

Synced to QuickBooks Online – Ensure proper contract billing with instant financial synchronization.

Track Billing History – Keep a record of past invoicing details and payment status

Equipment Management

Track Equipment & Customer Assets: Maintain detailed records including serial number, model, manufacturer, and installation details.

Custom Fields: Tailor equipment records with additional relevant data points.

Integrated Equipment Visibility: View associated equipment from customer records, jobs, and service contracts.

Service History at Your Fingertips: Access past maintenance records for each asset with ease

Parent/Child Equipment Linking: Establish relationships between related equipment for better oversight.

Visual Equipment Profiles: Add images to make equipment identification quick and accurate—especially in the field

Visual Equipment Profiles: Add images to make equipment identification quick and accurate—especially in the field

Important Documents & Notes: Store manuals, warranties, and technician notes for reference.