Why Use TEN4 for Scheduling

Delight Your Team and Customers with TEN4’s Full-Featured Scheduling Software

Delight your customers with your excellent service. Satisfied customers renew their contracts, leave 5-star reviews on social media, and refer your business to their friends and associates. Build good will by always delivering the right technician on time with the correct tools to get the job done. With TEN4 Service Scheduling Software you will do just that. Even on those occasions when something goes wrong, you prevent upset customers with prompt messaging that lets them know what’s happening.

Why Scheduling Is Crucial for Service-Oriented Businesses

Scheduling is at the heart of every service-oriented business. Without good scheduling, your team cannot provide the level of service that your customers demand. Customer frustration can reach the boiling point when appointments are missed, technicians with the wrong skill set or tools are assigned, and communication is poor. Mediocre scheduling is a leading cause of terminated contracts, one-star reviews on social media, and a reduction in profits.

Also Read: 5 Main Challenges of Implementing a Field Service Solution

How TEN4 Service Scheduling Software Solves Common Challenges

A Hosted Shared Scheduling Environment for Collaboration

The solution is to take advantage of the hosted shared scheduling environment of TEN4, enabling your team to collaborate regardless of their physical location using their mobile applications. Efficiency is increased because every member of the team is aware of their call schedule, so they’ll never miss a scheduled appointment.

Simplified Scheduling with Drag-and-Drop Features

Using TEN4 Scheduling, you always know when calls are scheduled, how your team is deployed, and what time is available to take on other tasks. You’ll get the benefit of automated customizable notifications of job assignments and changes, all with the convenience of a drag-and-drop scheduling calendar. This will make the formerly arduous task of scheduling and dispatching simple and convenient.

Also Read: Ten challenges field service companies are faced with daily

Instant Access to Customer Information

You’ll be able to use TEN4 Service Scheduling Software to take service request calls in seconds with access to up-to-date customer information and service history at a moment’s notice. Customers will no longer need to wait for you to locate their files since you can find everything you need almost instantly.

This increases the efficiency and productivity of taking calls and gives your teams the most accurate and up-to-date information available.

Proactive Communication with Technicians and Customers

The goal is never to miss a scheduled appointment. However, sometimes jobs take longer than expected or unexpected events occur. TEN4 Service Scheduling Software manages communicating with your service technicians and customers so they are kept informed of the current status.

Also Read: How scheduling software for HVAC companies can help improve their process